Returns
Return conditions for the European Union:
If you wish to return an item that does not suit you:
Return shipping costs are the customer’s responsibility.
Please include in your parcel either your invoice or a document stating your first and last name, order number (9 letters) and the references of the returned items. Place this document with the concerned items in their original pouch or in the pouch provided. (Please keep your Miss June box, even in case of a return.)
Items must be returned within 15 days following receipt of your order. The order must be returned intact to the following address:
If you wish to return an order, you must contact our customer service by sending an email via customer service.
The return will be refused if the item can no longer be sold (damaged, used, or stained). The item must be returned in its original packaging, with the garment tag, padding, and belt.
You must not have worn or washed the items.
Beauty products, jewelry, or swimsuits cannot be returned for health and hygiene reasons. Due to their contact with intimate areas, simply trying on or using these items does not allow for a refund.
All item tags must still be attached.
Return shipping costs are the customer’s responsibility, including during promotional periods.
* Miss June will process the refund for returned items within 10 business days after receiving your parcel at our offices.
Return conditions for the rest of the world (outside the EU):
Return shipping costs are the customer’s responsibility.
If you wish to return an order, you must contact our customer service by sending an email via customer service.
Did you receive a damaged product or have a claim regarding a product? These items cannot be sent back as a regular return parcel and must be reported to customer service via customer service.
For our U.S. customers, you can now return your items to our local address in the United States, making the return process easier:
If you wish to return an order, you must contact our customer service by sending an email via customer service.
Items must be returned within 15 days of receiving your order.
Please contact our customer service via messaging:
just let us know:
- The reference and date of the order (9 Letters)
- The reference of the item in question
- The reason for the return
Our customer service will be happy to generate a return label for you.
(During promotional periods and in the Sample Sales category, the return is at the customer's expense.)
Note that you can keep your Miss June box even in case of a return.
If you wish to return an order, you must contact our customer service by sending an email to customer service.
European Union: For orders shipped with DHL Express, the return is free.*
The return is also free for deliveries made with Colissimo and DHL Economy.*
*Offer not valid during promotional periods or on the Sample Sales category.
Please contact our customer service via messaging:
just let us know:
- The reference and date of the order (9 Letters)
- The reference of the item in question
- The reason for the return
Our customer service will be happy to generate a return label for you.
For the rest of the world, we unfortunately cannot offer a free return service.
Note that you can keep your Miss June box even in case of a return.
If you wish to return an order, you must contact our customer service by sending an email to customer service.
I have 15 days from the date of receipt to return my package.
- FRANCE
The return is free in France. (*excluding promotional periods and Sample Sales category)
For customers who placed an order with Standard Colissimo or Mondial Relay delivery in France, you can generate your return label directly from your profile by following these instructions:
If you wish to return an order, you must contact our customer service by sending an email to customer service.
For customers who placed an order with DHL Express, you can also benefit from free returns. (*excluding promotional periods and Sample Sales category). However, you will need to send an email to customer service so that our team can generate a return label.
Print the return label, attach it to the package, and drop it off at a drop-off point.
If you wish to use another carrier for your return from France, the return costs are at your expense. Please return your items using a standard service with tracking.
We advise you to keep your proof of shipment until you receive your refund, in case your order gets lost on its way to Miss June.
- EUROPEAN UNION
The return is free in the European Union for the following countries: Germany, Spain, Belgium, Italy, Luxembourg, Netherlands, Portugal, Austria, Denmark, Ireland, Monaco, Poland, Czech Republic, Bulgaria, Sweden, Cyprus, Croatia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia. (*excluding promotional periods and Sample Sales category)
If you wish to return an order, you must contact our customer service by sending an email to customer service.
For customers who placed an order with DHL Express in the European Union, you can also benefit from free returns. However, you will need to send an email to customer service so that our team can generate a return label.
Print the return label, attach it to the package, and drop it off at a drop-off point.
- INTERNATIONAL
For the rest of the world, we unfortunately cannot offer a free return service. The return must be made at your expense with the carrier of your choice.
Please return your item using a standard service with tracking.
We advise you to keep your proof of shipment until you receive your refund, in case your order gets lost on its way to Miss June.
For our American customers, you can now return your items to our local address in the United States, thus facilitating the return process:
If you wish to return an order, you must contact our customer service by sending an email to customer service.
If you have not received a refund within 10 business days after returning the items, please contact us at customer service by sending us the shipping proof information on your ticket and we will check for you.
Unfortunately, we are unable to process exchanges. You can return your item and place a new order to receive the item of your choice.
You will be notified by email as soon as we process your package.